Hi there, I'm Sophia 👋

I help businesses to

I’m a Digital Marketing Freelancer who specialises in automated customer communications - that’s basically a fancy way of saying I build marketing emails & automations, as well as things like chatbots.

You're no idiot. You know full well that you need to be putting effort into your marketing. To keep new customers coming in, and to keep the ones you already have happy. You don't need me to tell you the value of marketing.

But I get it. I know what it's like running a small business. You've got actual work to do; building your product, selling your service, all the boring stuff like sending invoices, paying the electricity bill, replying to the accountant to say yes that pizza receipt was for a client meeting. 

So that 'send out email campaign' task stays right where it is, at the bottom of your to-do list, gathering dust as the months go by.

What if there was another way? What if you could make use of a superpower that the big boys have been exploiting for years?

Until relatively recently, the power of automation has been confined in the hands of big businesses with even bigger budgets. For small businesses, marketing remained a pretty manual slog. Not anymore! The revolution in no and low-code software, and the emergence of low-cost tools to link it all together, means that (maybe with a little help from yours truly), you can set up smart-as-hell automations to put your marketing on autopilot. Then you can get on with running your business.

How do you like the sound of that?

Here's everything I can help with

I'm somewhat of an all rounder, so I work on a range of projects, both techy & creative.

Email & CRM marketing

Campaigns, automation, segmentation... the lot.
More email info

Web development

Front end web development & design, with a pinch of SEO.
More web dev info

Product tours

Smart walkthroughs of your tool, highlighting features that you want to show off.
More product tour info

Automation & integration

Seamlessly connecting your tools and removing the manual labour.
More automation info


Taking the leg work out of live chat without losing any of your brand's personality.
More chatbot info

Form building

Making clever forms that actually get filled in.
More form info

WhatsApp & SMS marketing

Wondering how to send messages to your customers that aren't emails?


Similar to having the input & oversight of a Senior Marketing Manager providing the direction, but without the cost & commitment of employing someone full time.
More consultation info

Who I work with

I mostly work with UK-based small businesses & start ups. From e-commerce shops to local brick and mortar businesses, SaaS apps to B2B brands, I work with a wide range of clients who all have different requirements!

Often they don't have the budget to hire an in-house copy writer, graphic designer, email marketer, front end developer, analyst & automations expert, or an agency (don't worry, you're not the only one!), so they'll come to me... And they're always glad they did. Hear from a few of the brands I've helped.
We value working with Sophia and the creativity and technical knowledge she brings to a project. We have worked together across a number of email and website campaigns, which have exceeded expectation in terms of both professional standards and the results they generate.

Paul Smart

Georgina Kemp, Nonna's Supper Club
Sophia's knowledge has undoubtably given my team the skills they required to complete their work effectively. Sophia's communication is great and her direction is always very clear. I've loved working with Sophia and look forward to continuing our work together in the future.

Georgina Kemp


I have a very particular set of skills...

Skills I have acquired over a very long career. Skills that make me an ideal freelancer for businesses like yours.
  • A strong understanding of logic maps - if this then that statements, and all that jazz.
  • Copywriting, need I say more?
  • Asset design, using tools such as Photoshop and Canva.
  • An analytical mindset, with a soft spot for spreadsheets.
  • A solid understanding of business - years of working with small businesses has given me a great taste of what actually matters in business.
  • Organised - I'm a planner at heart, and a kanban board is how I operate.
  • Communication - in fact, why don't we start the conversation today? WhatsApp me and let me know what you need a hand with.

Common problems that I solve for businesses like yours

I build chatbots that collect leads and resolve customer questions.
I boost sales through cleverly timed and creative emails.
I connect apps together so that your marketing comms are seamless.
I craft cool websites that actually work for your business.
I create forms that are built with conditional logic, so that they
get responses.
I offer non-jargony
advice & direction to businesses who want a DIY marketing strategy.

What I work with

There's a bunch of tools I use regularly, including Intercom, Typeform, Mailchimp, ActiveCampaign, Zapier.

If you're struggling to pick one for your project, just let me know you're hoping to achieve, and I'm happy to help you choose one that's a good fit!

Address: Projects, Nile House, Nile St, Brighton and Hove, Brighton BN1 1HW