My Recent Work

As such a seasonal business, Send Me A Christmas Tree experiences a number of challenges that the typical e-com doesn’t. Customers can place an order online anytime throughout the year and choose a specific delivery date in November or December. But as the months turn colder, their orders increase rapidly and they’re required to grow their customer service team & ramp up their marketing almost overnight…

My Forever DNA offer quite a large product range, and each product has several variations which can cause some confusion to potential customers if they’re not used to buying a DNA testing kit… Which is often the case! As a small team with a large number of people visiting their website, they needed a customer support solution which was largely automated. Jolene had already set up Intercom as a live chat solution, but wasn’t familiar with the more techy features that it had to offer, and didn’t have the time in her day-to-day to learn it all.

Georgina and the team had a well established brand and a great social presence for the deli, but came to me seeking help to launch an e-commerce section of their business. They had started to curate hampers using their customer’s favourite products, but needed help adjusting their Wix website, announcing the news via email, and building some automated campaigns for when buy their products using Mailchimp.

nemo came to me with the idea of building a chatbot to help connect potential customers to their travel experts quickly. They wanted to help their website visitors get the information they needed as quickly as possible, as well as increase the number of high quality leads they were getting.

Whilst building a new website, InHouse decided to start using Intercom. As they’re a small team, they needed to be able to support their customers on the go, or even offer support when no one was there to help! They got in touch wanting some help with configuring Intercom, but also set up some automated chatbots to make sure their customers were being guided through the website, easily booking viewings of properties, or getting in touch about selling their own property.

Axis first came to me looking for ongoing help with email automations built within ActiveCampaign. They wanted an automation which started when a sub-contractor filled in a form.

Wi West’s website was originally created by the business owner themselves – many hats and all that! As phone repair experts though, the site needed a bit of a tidy up and help with making sure they were appearing at the top of a Google search for “screen repair” or “water damaged phone” to their local customers.

Ben & the team, understandably, focus on creating a delicious menu and cooking up a storm in their kitchen, but they always have a lot to shout about – from new coffee roasts & menu items, to moving to new premises, they needed a solid way to keep in touch with their customer base.

Paul had a website built in Shopify, all ready to go. He had a good social media presence, and had been directing people to sign up to emails to hear about the launch. He had signed up for Klaviyo, but didn’t know where to start with automations and his email marketing experience was limited. As a new business, keeping costs down was vital, so he planned to do his email marketing himself.

As a busy business owner, Amelia needed support with sending out regular email & SMS campaigns using Omnisend to keep driving sales.

Jamie & Howard got in touch around the time they were launching their latest restaurant, hoping to utilise their Instagram & TikTok following to spread the word and get some regular customers based in Southampton.

Hello Coach have three different types of user accessing their platform:

1. The individuals who signed up.
2. Users who have a business account, who could register multiple users.
3. The life coaches themselves.

They had different features available to each type of user and so they needed a way of creating an onboarding experience that was relevant, depending on the user, as well as customer support.

As a brand new business, Ribble Trails & Tails didn’t yet have much of a brand presence, so Dave needed a website so that he could be found on Google as well as a logo and some business cards designing for him.

Amir first reached out asking for help with automating some of his team’s work. He wanted to keep his staff focussed on the personal element to selling, as opposed to the admin – like booking, changing times, or even cancelling viewing appointments or valuations.