Hello Coach

Who are they?

Hello Coach is a cool start up based in Melbourne, and their goal is to connect life coaches to people on an individual basis, as well as through working with businesses who are interested in supporting their employees.

What they needed

What I used to do it

The Challenge.

Hello Coach have three different types of user accessing their platform:

  1. The individuals who signed up.
  2. Users who have a business account, who could register multiple users.
  3. The life coaches themselves.

They had different features available to each type of user and so they needed a way of creating an onboarding experience that was relevant, depending on the user, as well as customer support.

The Result.

I created several chatbots for Hello Coach using Intercom – each different one offered support to the user depending on their type. I also created a series of in app messages and product tours, with the goal to supporting new users in their tool and reminding them that Hello Coach also offered live agent support.

When that was all in place, I built some chatbots on their website that helped answer FAQs to leads, which resulted in direct sign ups to their platform. You can see some of these bots in action today! https://hello-coach.com/

I helped Hello Coach with...

Peek into my toolbox for this project...

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