The InHouse Group

Who are they?

The InHouse Group are a real estate company based in New York. They're a team of two and focus on selling high end, luxury properties. Working with them gave me some serious property envy!

What they needed

What I used to do it

The Challenge.

Whilst building a new website, InHouse decided to start using Intercom. As they’re a small team, they needed to be able to support their customers on the go, or even offer support when no one was there to help! They got in touch wanting some help with configuring Intercom, but also set up some automated chatbots to make sure their customers were being guided through the website, easily booking viewings of properties, or getting in touch about selling their own property.

 

 

The Result.

I created several bots for The InHouse Group. Each of them trigger depending on what page the website user is looking at, and how long they’ve spent browsing. The bot also jumps into play, triaging any questions before handing over to Virginia & Robert, if a customer starts a conversation via live chat. See it in play my heading to their website & starting a conversation!

Some kind words from Virginia

Virginia Incalcaterra, The Inhouse Group

As someone who knew very little about Intercom and didn't know where to begin with the application, your level of professionalism and patience immediately put me at ease from the moment we connected. Your knowledge, diligence, clear step-by-step instructions and kind guidance were invaluable. Your exceptional customer service undoubtedly left a lasting impression. I am grateful for your assistance and commend you for your outstanding dedication to helping customers like me. Thank you!

I helped The InHouse Group with...

Peek into my toolbox for this project...

Address: Projects, Nile House, Nile St, Brighton and Hove, Brighton BN1 1HW