Chatbots

Creating a clever chatbot can save you & your team bags of time, whether you want it to solve simple customer issues before they hit your support team’s inbox, or even direct hot leads to the most relevant sales rep.

No one wants to be met with a “Sorry, I don’t understand that.” response, and building a bot that doesn’t disappoint can be tricky. One of my chatbots on the other hand, will route your users to the response they want in a matter of seconds. One of my chatbots, might just be your next employee of the month 🤓

What I Can Help With

Lead Generation & Qualification Bots

Looking for a stream of hot new *relevant* leads? A cleverly trained chatbot that’s in the right place, at the right time can do just that.

More friendly & engaging than a traditional lead capture form, I’ll build a bot that captures & qualifies leads like a real person does.

Other Pop Up Bots

The phrase “pop up” doesn’t have a great rep, but something short & sweet to let visitors know that you’re available on live chat can be key to starting a conversation. Whatever the message, I can build it for you or show you how to do it yourself.

Product Choosing Bots

Make your customers feel like your product or service is exclusively made just for them, with a product choosing chatbot. I’ll create a chatbot that asks a short series of logical questions, before matching them to a specific product. Perfect for e-commerce businesses that offer products that customers aren’t used to buying online… Yet!

Support Bots

Save your customer service team from answering the same old FAQs over and over again. A support bot can answer the simple questions and triage a genuine issues, before routing the user straight to the best team to solve the problem – whether that’s a developer who will fix a bug, or finance resending an invoice. This type of bot is ideal for SaaS tools looking to make their teams more efficient!

AI Bots

As smart as artificial intelligence is, there’s usually a bit of set up involved. If you have a tool that incorporates ChatGPT or any kind of AI but you’re not sure how to get it up & running, let me help with the set up!

My Chosen Tools

I’m a qualified Intercom specialist, but I’m familiar with various chat tools that allow you to build chatbots, and other automated chat messages – such as Front, Freshchat, Hubspot, ActiveCampaign, and plenty of others too.

If your chat tool isn’t one that I’ve used yet, I’d love to get to know it! Most of the time, tools like this use the same tech and just dress it up differently, so I’m certain I’ll still be able to help.

Not chosen a tool yet? I’m more than happy to show you round a few, and help you pick one that’s right for your business. To get the ball rolling, take a quick look at some of my favourites.

I've also worked with...

Take a Look At Some of My Work

nemo

nemo came to me with the idea of building a chatbot to help connect potential customers to their travel experts quickly. They wanted to help their website visitors get the information they needed as quickly as possible, as well as increase the number of high quality leads they were getting.

The InHouse Group

Whilst building a new website, InHouse decided to start using Intercom. As they’re a small team, they needed to be able to support their customers on the go, or even offer support when no one was there to help! They got in touch wanting some help with configuring Intercom, but also set up some automated chatbots to make sure their customers were being guided through the website, easily booking viewings of properties, or getting in touch about selling their own property.

Your business?

Have you got a problem you need solving?

Hello Coach

Hello Coach have three different types of user accessing their platform:

  1. The individuals who signed up.
  2. Users who have a business account, who could register multiple users.
  3. The life coaches themselves.

They had different features available to each type of user and so they needed a way of creating an onboarding experience that was relevant, depending on the user, as well as customer support.

Send Me A Christmas Tree

As such a seasonal business, Send Me A Christmas Tree experiences a number of challenges that the typical ecom doesn’t. Customers can place an order online anytime throughout the year and choose a specific delivery date in November or December. But as the months turn colder, their orders increase rapidly and they’re required to grow their customer service team & ramp up their marketing almost overnight…

My Forever DNA

My Forever DNA offer quite a large product range, and each product has several variations which can cause some confusion to potential customers if they’re not used to buying a DNA testing kit… Which is often the case! As a small team with a large number of people visiting their website, they needed a customer support solution which was largely automated. Jolene had already set up Intercom as a live chat solution, but wasn’t familiar with the more techy features that it had to offer, and didn’t have the time in her day-to-day to learn it all.

nemo

nemo came to me with the idea of building a chatbot to help connect potential customers to their travel experts quickly. They wanted to help their website visitors get the information they needed as quickly as possible, as well as increase the number of high quality leads they were getting.

The InHouse Group

Whilst building a new website, InHouse decided to start using Intercom. As they’re a small team, they needed to be able to support their customers on the go, or even offer support when no one was there to help! They got in touch wanting some help with configuring Intercom, but also set up some automated chatbots to make sure their customers were being guided through the website, easily booking viewings of properties, or getting in touch about selling their own property.

Your business?

Have you got a problem you need solving?

Hello Coach

Hello Coach have three different types of user accessing their platform:

  1. The individuals who signed up.
  2. Users who have a business account, who could register multiple users.
  3. The life coaches themselves.

They had different features available to each type of user and so they needed a way of creating an onboarding experience that was relevant, depending on the user, as well as customer support.

Send Me A Christmas Tree

As such a seasonal business, Send Me A Christmas Tree experiences a number of challenges that the typical ecom doesn’t. Customers can place an order online anytime throughout the year and choose a specific delivery date in November or December. But as the months turn colder, their orders increase rapidly and they’re required to grow their customer service team & ramp up their marketing almost overnight…

My Forever DNA

My Forever DNA offer quite a large product range, and each product has several variations which can cause some confusion to potential customers if they’re not used to buying a DNA testing kit… Which is often the case! As a small team with a large number of people visiting their website, they needed a customer support solution which was largely automated. Jolene had already set up Intercom as a live chat solution, but wasn’t familiar with the more techy features that it had to offer, and didn’t have the time in her day-to-day to learn it all.

The Process

Tell me what you need.

STEP ONE
Start by telling me the problem you're trying to solve. If you don't have any more details at this stage, don't worry. If you do, it's an added bonus but not a requirement.

I'll ask a few questions about your business & the task at hand. We can do this over the phone, in person (if you're lucky enough to be in Sussex!), or you can ping me an email - you decide.

I'll scope it out.

STEP TWO
I'll go away and think of a plan. I'll put this all in a simple document & send it over, with rough timings & a price.

If need be, we can hop on a call to go through it all. If you have any questions or feedback at this stage, I'll make any necessary adjustments to the scope.

I'll get to work.

STEP THREE
I'll start putting words into actions! Once I've done my first draft, I'll send it over with a screen recording. Have a watch, have a read, have a click around and start gathering some thoughts & feedback.

Feedback & repeat.

STEP FOUR
I want to know your thoughts! This is the time you can tell me to change the wording, ask me questions about how it works, or anything else that's on your mind.

We can do this on a call, or you can send me a list of bits & bobs you want me to adjust. Whatever the format, I'll go away and make any amends, and we'll repeat this step as many times as we need.

Go live!

STEP FIVE
Once I've got the final version ready, I'll send it to you for one last check before sign off.

When you're 100% happy, we'll go live!

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