WhatsApp & SMS marketing is the way to get your messaging read. It can require a bit of strategic knowhow, so that your contacts don’t start unsubscribing, but it can be a really affective tool in your belt if it’s used right.
If your business requires your customers to make an appointment, sending them an SMS (or even better, a WhatsApp) is the best way to make sure they don’t forget where they need to be and when. Reduce the amount of time no shows waste by setting up automated messages, in a place your customer will actually read them.
Send a WhatsApp or SMS alongside your email on those special campaigns that really need to grab your audience’s attention. Perfect for campaigns like Black Friday, new product launches or a limited time offer on your service. To be used sparingly, but definitely worthwhile!
Whether you’re a service provider with a high volume of customer service queries, or an e-com that offers a personal touch, a WhatsApp chatbot is a really efficient way of dealing with large volumes of conversations, whilst providing a convenient user experience.
There aren’t loads of reliable choices for sending WhatsApp messages as campaigns (yet), so Spoki is my go to. But there are a few tools that allow you to use it as part of a chatbot or live chat, such as Intercom.
When it comes to SMS, more often than not a good email marketing tool will offer it as part of the package. Here are a few I’ve worked with, so if you need a hand choosing the one that sits best with your tech stack, give me a shout!
Automation is really the glue that holds all of my services together, and it should probably be the glue that holds your services together too. Stop wasting time on repetitive, time consuming tasks and start spending it on the things that only you can do.
Creating a clever chatbot can save you & your team bags of time, whether you want it to solve simple customer issues before they hit your support team’s inbox, or even direct hot leads to the most relevant sales rep.
No one wants to be met with a “Sorry, I don’t understand that.” response, and building a bot that doesn’t disappoint can be tricky. One of my chatbots on the other hand, will route your users to the response they want in a matter of seconds. One of my chatbots, might just be your next employee of the month 🤓
Email – one of the most powerful & cost effective channels a business has at their finger tips. So you want to get the most of it, right? Email marketing is one of my core services, which I have over 10 years experience in.
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