Intercom

Intercom is the most sophisticated customer service solution on the market. It’s chatbot builder is the best in town, and your team can see messages from emails, your website, Instagram, WhatsApp, Facebook, SMS all in one central place. It has a great feature which allows you to build a fully subversive automations that are seamless to users, whether they’re in your app, on your website, or offline altogether.

  • Intercom Certified Expert - what does this mean? It means that (without blowing my own trumpet) I'm a fully trained Intercom pro. I had to complete a course to get this certificate, and it also means that I'm well ahead of the curve with Intercom's latest features & plans.
Sophia Kidger - Official Intercom Certified Partner

The Lowdown on Intercom

Who's it for?
  • SaaS
  • B2Bs
  • Ecommerce
What's it for?
  • Live chat
  • On site & in-app messages
  • Email automation
  • Chatbots on all channels, and you can even power your chatbot using AI
  • Product tours
  • Shared inbox for sales & customer teams
  • Knowledge base
  • Push notifications
Pricing
Learn more about...

See Intercom In Action

Hello Coach

Hello Coach have three different types of user accessing their platform:

  1. The individuals who signed up.
  2. Users who have a business account, who could register multiple users.
  3. The life coaches themselves.

They had different features available to each type of user and so they needed a way of creating an onboarding experience that was relevant, depending on the user, as well as customer support.

My Forever DNA

My Forever DNA offer quite a large product range, and each product has several variations which can cause some confusion to potential customers if they’re not used to buying a DNA testing kit… Which is often the case! As a small team with a large number of people visiting their website, they needed a customer support solution which was largely automated. Jolene had already set up Intercom as a live chat solution, but wasn’t familiar with the more techy features that it had to offer, and didn’t have the time in her day-to-day to learn it all.

Your business?

Have you got a problem you need solving?

The InHouse Group

Whilst building a new website, InHouse decided to start using Intercom. As they’re a small team, they needed to be able to support their customers on the go, or even offer support when no one was there to help! They got in touch wanting some help with configuring Intercom, but also set up some automated chatbots to make sure their customers were being guided through the website, easily booking viewings of properties, or getting in touch about selling their own property.

Send Me A Christmas Tree

As such a seasonal business, Send Me A Christmas Tree experiences a number of challenges that the typical ecom doesn’t. Customers can place an order online anytime throughout the year and choose a specific delivery date in November or December. But as the months turn colder, their orders increase rapidly and they’re required to grow their customer service team & ramp up their marketing almost overnight…

Hello Coach

Hello Coach have three different types of user accessing their platform:

  1. The individuals who signed up.
  2. Users who have a business account, who could register multiple users.
  3. The life coaches themselves.

They had different features available to each type of user and so they needed a way of creating an onboarding experience that was relevant, depending on the user, as well as customer support.

My Forever DNA

My Forever DNA offer quite a large product range, and each product has several variations which can cause some confusion to potential customers if they’re not used to buying a DNA testing kit… Which is often the case! As a small team with a large number of people visiting their website, they needed a customer support solution which was largely automated. Jolene had already set up Intercom as a live chat solution, but wasn’t familiar with the more techy features that it had to offer, and didn’t have the time in her day-to-day to learn it all.

Your business?

Have you got a problem you need solving?

The InHouse Group

Whilst building a new website, InHouse decided to start using Intercom. As they’re a small team, they needed to be able to support their customers on the go, or even offer support when no one was there to help! They got in touch wanting some help with configuring Intercom, but also set up some automated chatbots to make sure their customers were being guided through the website, easily booking viewings of properties, or getting in touch about selling their own property.

Send Me A Christmas Tree

As such a seasonal business, Send Me A Christmas Tree experiences a number of challenges that the typical ecom doesn’t. Customers can place an order online anytime throughout the year and choose a specific delivery date in November or December. But as the months turn colder, their orders increase rapidly and they’re required to grow their customer service team & ramp up their marketing almost overnight…

Services Related to Intercom

Chatbots

Creating a clever chatbot can save you & your team bags of time, whether you want it to solve simple customer issues before they hit your support team’s inbox, or even direct hot leads to the most relevant sales rep.

No one wants to be met with a “Sorry, I don’t understand that.” response, and building a bot that doesn’t disappoint can be tricky. One of my chatbots on the other hand, will route your users to the response they want in a matter of seconds. One of my chatbots, might just be your next employee of the month 🤓

Address: Projects, Nile House, Nile St, Brighton and Hove, Brighton BN1 1HW